The Next Generation of AI Customer Operations
Niblo™ is an autonomous AI agent designed to operate across your entire customer lifecycle and operations layer - not just responding, but acting, deciding, and learning.
Autonomous Intelligence, Not Rule-Based Automation
Five interconnected layers that work together to create truly intelligent responses
Cognition Engine
Understands and resolves intent in natural language
Memory Core
Remembers users, preferences, past actions
Trigger Network
Initiates backend workflows and executes tasks
Feedback Loops
Continuously learns from outcomes and sentiment
Persona Framework
Speaks in your brand tone, adjusts to emotion, and context
Niblo isn't just chat. It's mission-capable
Conversational Frontline Agent
Handles Tier-1 support across web, voice, WhatsApp, Messenger, and more
Lifecycle Orchestrator
Automates onboarding, order tracking, renewals, and follow-ups
Workflow Trigger
Pulls records, fills forms, sends reminders, escalates issues to humans
CX Intelligence Hub
Tracks issues, identifies FAQ gaps, and visualizes customer sentiment
Compliance Enforcer
Monitors data flow and applies rules in HIPAA, ISO-ready environments
Every interaction passes through five layers
of decision-making
This is not a static experience. Niblo evolves with every interaction.
Perception
Understands text, voice, intent, and sentiment
Memory
Retains historical context across channels
Reasoning
Chooses the optimal action or escalation path
Execution
Sends responses, API calls, updates and triggers
Reflection
Learns from outcome and adjusts for next time
Built for Enterprise Security & Compliance
HIPAA-Ready, ISO-Aligned
End-to-End Data Encryption
Audit Logging & Role-Based Access
API Sync with CRMs, ERPs, Knowledge Bases
Secure Architecture across Cloud and On-Prem
Advanced Capabilities vs Traditional Solutions
| Capability | Niblo | Traditional Bot | RPA | IVR |
|---|---|---|---|---|
| Memory-Based Conversations | ❌ | ❌ | ❌ | |
| Real-Time Workflow Execution | ❌ | ❌ | ||
| Multi-Language Support | ⚠️ | ❌ | ⚠️ | |
| Sentiment-Driven Adaptation | ❌ | ❌ | ❌ | |
| Full Lifecycle Integration | ❌ | ❌ | ❌ |
Measurable Business Impact
Additional Benefits:
Get started in 5 simple steps
Select use case and channels
Load your SOPs, FAQs, and flows
Integrate with CRMs, Helpdesk, or ERP
Customize persona and escalation logic
Go live in under 7 days
What Our CustomersSays
It's not just support automation. It's like having a 24/7 AI employee that never forgets, never slows down, and never drops the ball.
Our operations used to be human-led, software-assisted. With Niblo, it's intelligence-led, human-refined. Game changer.
