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Your Multilingual Customer Experience
Command Center
Your customers expect more than just answers — they expect empathy, speed, and consistency. Engage360™ is your fully managed, AI-augmented Customer Experience (CX) layer, built to handle every interaction — inbound, outbound, digital, or voice — across time zones and languages. Whether you're a fast-scaling startup or a global enterprise, we turn every conversation into a competitive advantage.
Complete Customer Experience Suite
Inbound & Outbound Call Center (24/7)
• Always-available, human-led call support for customer inquiries, onboarding, appointments, renewals, and more.
• Outbound campaigns for renewals, feedback, reminders, and upsells with full compliance and call quality assurance.
Live Chat, Email & WhatsApp Support
• Real-time customer assistance across multiple digital channels.
• Seamless escalation from bot to human, with full history continuity and multilingual coverage.
AI Chatbots & Voicebots with Seamless Escalation
• Smart self-service experiences with built-in empathy and business logic.
• Smooth handover to live agents without losing customer context.
Customer Feedback & NPS Collection
• Post-interaction feedback capture across all channels.
• Built-in analytics and dashboards to monitor satisfaction, resolve friction points, and improve CX in real time.
Arabic + English Multilingual Support
• Native-speaking agents in both English and Arabic to ensure culturally relevant, fluent support.
• Ideal for regional and GCC-based businesses seeking premium bilingual CX.
The Perfect Blend of Human & AI
Human + AI Synergy
We combine the warmth of real human interaction with the precision of intelligent automation. Bots handle the basics. Our agents handle what matters.
Rapid Deployment, Zero Headache
Go live in days, not months. Our plug-and-play model integrates with your CRM, support platforms, and phone systems — no rip-and-replace needed.
Trained for Your Business
Our agents don't just work for you — they work as you. Each one is trained on your brand tone, systems, FAQs, escalation flows, and customer personas.
Multilingual Coverage, Local Sensibility
Whether it's a Saudi customer speaking in Arabic or a U.S. customer typing in English, we provide local fluency and cultural alignment.
Enterprise-Grade Compliance
All services are designed for HIPAA-readiness, ISO-aligned procedures, and customer data security across sectors like healthcare, finance, and government.
Intelligent Feedback Loops Enable Continuous Learning
AI monitors sentiment and flags every single risk
Real-time analysis of customer emotions
Supervisors coach agents based on real conversations
Personalized training and development
Dashboards visualize your top contact drivers
Clear insights into resolutions and trends
Measurable Impact On Your Business
Additional Benefits:
Specialized Industry Expertise
eCommerce & Retail
order support, return logistics, post-purchase follow-up
Healthcare
appointment booking, lab result support, benefits clarification
Real Estate
property inquiries, tenant onboarding, maintenance dispatch
Government & Public Sector
citizen helplines, case status updates, multilingual outreach
Technology
onboarding walkthroughs, app support, account recovery
Seamless Integration With Your Stack
CRMs
Helpdesks
Telephony
Messaging
Custom
Engage360 feels like our in-house team. Our CSAT has never been higher.— CX Director, Leading GCC Retail Brand
Let's turn your support into a competitive edge
Get a fully managed team in less than 10 days and start delivering exceptional customer experiences