Inside NGT

Where Precision
Meets Performance

We're not just building customer operations. We're reengineering how service is delivered — with human talent, structured process, and intelligent technology working as one.

700+

Team Members

Countries

150+

Global Clients

99.9%

Uptime SLA

24/7 Active

Global Scale

Fully Compliant

Our Story

Our Mission

Make customer operations smarter, faster, and more human

Who We Are

NGT (NextGen Technologies) is a customer operations company for organizations that refuse to compromise on quality, scalability, or compliance.

We serve businesses across the globe by running their customer support, virtual staffing, and back-office execution — all delivered through a structured, multilingual, and 24/7 global model.

Whether we're handling voice support, managing claims, or deploying smart automation, our mission stays the same: make customer operations smarter, faster, and more human.

Global Reach

Serving clients across multiple continents

24/7 Operations

Round-the-clock service delivery

Leadership

Meet Our Leaders

NGT is led by seasoned professionals across tech, operations, and service delivery — combining global BPO experience with emerging-market agility.

Imran Ahmed

Founder, NextGen Technologies

The Visionary Who Saw Tomorrow
Malik Imran Ahmed – Founder of NextGen Technologies

In 2006, Imran Ahmed saw beyond trends — he saw a future where technology uplifts people. From a small setup in Rawalpindi, he founded NGT with a powerful belief:

“Technology should let people shine.”

He turned outsourcing into opportunity and automation into empowerment.

Though he’s no longer with us, his vision drives NGT — a global, human-first tech company powering millions of conversations and home to the cutting-edge AI agent, Niblo™.

And as Imran would say: “We’re just getting started.”

Malik Farhan Ahmed

CEO, NextGen Technologies

A visionary entrepreneur with a passion for impact at scale, Farhan launched NGT with a single mission: to create performance-driven operations that deliver real results for clients — and real careers for thousands.

Over 7 years, he transformed a small call center into a multi-city operation with over 700 employees, spanning pay-per-call marketing, customer service, digital strategy, and intelligent outsourcing.

Malik Zeeshan Ahmed

Managing Director

Zeeshan brings deep operational expertise and a relentless focus on quality and execution. As MD, he ensures that NGT stays aligned with its core values — integrity, professionalism, and progress.

His leadership style is grounded in action: coaching teams, refining delivery, and driving continuous improvement across departments.

Culture at NGT

NGT Moments

Every picture tells a story. From global conferences to internal celebrations, NGT Moments captures the spirit, energy, and connections that define who we are.