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Talk. Track. Resolve. Repeat
You need an operations engine that understands when to listen, when to automate, and when to act. NGT delivers multilingual voice support, embedded virtual staff, and compliance-first execution through a 3-layered capability system. Built for reliability. Delivered with intelligence. Powered by people and process — not promises.
Three Layers. One Seamless Operation.
Each NGT vertical is engineered to solve a specific layer of your operational complexity — yet designed to work as a single, cohesive system.
Talk to Customers. Like You're Right There.
Engage360 is your fully-managed call center layer — covering inbound, outbound, and multilingual customer conversations. Whether it's closing sales, answering support calls, following up with leads, or confirming appointments, Engage360 runs your frontline the way your brand deserves to be heard.
What We Do:
Why It Works:
Your Virtual Workforce. Embedded in Your Flow.
WorkForge gives you access to trained offshore professionals who operate like full-time staff — inside your tools, workflows, and schedules. From back-office admin to live chat and ticketing, our virtual teams help you run leaner, smarter, and faster without the costs of in-house expansion.
What We Do:
Why It Works:
Process Execution. Compliant. Controlled. Auditable.
BackGrid handles your most sensitive, regulation-bound operational workflows — with full process documentation, audit logs, and built-in quality control. It's where accuracy meets accountability — and where NGT's reputation for trust begins.
What We Do:
Why It Works:
Built on Solid Foundations
Core infrastructure designed for reliability, compliance, and global scale
Support Layer Blocks
English and Arabic fluency across all touchpoints — localized voice, context, and care.
24/7 Delivery Model
Our teams never sleep — ensuring every shift, region, and escalation is covered without delay.
Compliance-First Execution
From HIPAA to PCI, we operate with discipline, auditability, and documentation at every layer.
AI Automation
Niblo AI agent routes tickets, answers routine calls, and reduces load on human agents.
Ready to Reinvent How Your Operations Run?
NGT gives you the flexibility of offshore scale, the confidence of structured processes, and the power of multilingual execution — all in one intelligent delivery model.